Returns & Refunds Policy

Eligibility

Items must be returned within 30 days of delivery for a refund, exchange, or store credit.

Items must be unused, in their original condition, and in the original packaging with all tags attached.

Final-sale items, gift cards, and downloadable software are not eligible for return or refund unless defective or damaged.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order number and photos of the issue to receive a replacement or a refund.

Refunds, Exchanges & Store Credit

Refunds: Refunds are issued to the original payment method within 5–7 business days after your return is approved and processed.

Exchanges: If you prefer an exchange (e.g., different size or color), we'll process it once the returned item is received and inspected.

Store Credit: If you'd rather, we can issue store credit for future purchases instead of a refund.

Return Shipping

Return shipping is the customer's responsibility, except in cases where the item arrived damaged, defective, or incorrect. We recommend a trackable shipping service for your return.

How to Initiate a Return

  1. Contact our support team at support@YOURSTOREDOMAIN.com or start a return request from your account.
  2. Include your order number, item name, and the reason for return. Attach photos if the item is damaged or incorrect.
  3. We'll respond with instructions and, if applicable, a prepaid return label.
  4. Package the item securely and ship it back. Once received and inspected, we'll process your refund, exchange, or store credit.

Processing Times

Refunds typically appear on your credit card or payment account within 5–7 business days after the return is received and approved. Exchanges are shipped within 2–5 business days after inspection, and store credit is issued immediately upon approval of the return.

Special Notes

  • Items purchased as gifts can be returned for store credit or a replacement unless marked otherwise at purchase.
  • International returns may take longer to process and appear on your statement, depending on your bank's policies.

Questions

If you have questions about a return or need help, please contact us at support@YOURSTOREDOMAIN.com or call +1 (555) 000-0000.

By placing an order with VYRO, you agree to this Returns & Refunds Policy. If you have any special requests or need accommodation due to extenuating circumstances, please reach out—we aim to be flexible and fair.